Returns & Refund Policy

At USA iPOOLGO, we strive to ensure you are satisfied with your purchase. Please review our return and refund policy below.

Return Eligibility
You may request a return within 14 days of receiving your order, provided that:

  • The item is unused and in its original condition
  • The item is returned in its original packaging
  • Proof of purchase is provided

Items that do not meet these conditions may not be eligible for a return.

Non-Returnable Items
The following items are not eligible for return:

  • Used or damaged items (not due to shipping)
  • Products without original packaging
  • Clearance or final sale items

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Include:

  • Clear photos of the item
  • Photos of the packaging

We will review your request and offer a replacement or refund where applicable.

Return Process
To initiate a return:

  1. Contact our support team with your order details
  2. Wait for return approval and instructions
  3. Ship the item back using the provided instructions

Returns sent without prior approval may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method

Refunds
Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Please allow 5–10 business days for the refund to process

Late or Missing Refunds
If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • Then contact us for further assistance

Contact Us
For any return or refund inquiries, please contact USA iPOOLGO support.