Returns & Refund Policy
At USA iPOOLGO, we strive to ensure you are satisfied with your purchase. Please review our return and refund policy below.
Return Eligibility
You may request a return within 14 days of receiving your order, provided that:
- The item is unused and in its original condition
- The item is returned in its original packaging
- Proof of purchase is provided
Items that do not meet these conditions may not be eligible for a return.
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items (not due to shipping)
- Products without original packaging
- Clearance or final sale items
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Include:
- Clear photos of the item
- Photos of the packaging
We will review your request and offer a replacement or refund where applicable.
Return Process
To initiate a return:
- Contact our support team with your order details
- Wait for return approval and instructions
- Ship the item back using the provided instructions
Returns sent without prior approval may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to process
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Then contact us for further assistance
Contact Us
For any return or refund inquiries, please contact USA iPOOLGO support.