Returns & Refund Policy

At Talaria Europa Bikes, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, this policy outlines the terms for returns and refunds.

1. Returns Eligibility

We accept returns under the following conditions:

The item must be unused, in its original condition, and in the original packaging
The return must be initiated within 30 days of receiving the product
Proof of purchase (order confirmation or receipt) is required

Non-eligible items include:

Used or damaged products (unless due to a manufacturing defect)
Items returned after the 30-day period
Custom or modified bikes and accessories

2. How to Initiate a Return

To initiate a return, please contact us:

Email: info@talariabikeseurope.com
Phone: +44 7378 541083

Please include:

Your order number
Reason for the return
Clear photos of the item (if applicable)

Once your return request is approved, we will provide detailed return instructions, including the return address.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a faulty or incorrect product.

We recommend using a trackable shipping service or shipping insurance, as we are not liable for items lost or damaged during return transit.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method within 7–10 business days.

Original shipping fees are non-refundable unless the return is due to our error (such as faulty or incorrect items).

If your refund is delayed, please check with your bank or payment provider.

5. Damaged or Faulty Products

If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

Include:

Photos of the damage or defect
Your order number

We will assess the issue and either:

Provide a replacement at no additional cost
Offer a full refund if a replacement is not available

6. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange for the same item, please contact us at info@talariabikeseurope.com

7. Warranty

All Talaria Europa Bikes electric dirt bikes come with a 1-year warranty covering manufacturing defects.

8. Contact Us

If you have any questions about this policy, please contact:

Talaria Europa Bikes
Registration Number: 11752780
Email: info@talariabikeseurope.com
Phone: +44 7378 541083
Address: 54c Beresford Road, London, United Kingdom, N5 2HZ

Thank you for choosing Talaria Europa Bikes. We are committed to ensuring you have the best possible experience with our products.