At Talaria Europa Bikes, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied, this policy outlines the terms for returning products and requesting refunds.
1. Returns Eligibility
We accept returns under the following conditions:
- The item must be unused, in its original condition, and in the original packaging.
- You must initiate the return within 30 days of receiving the product.
- Proof of purchase, such as your order confirmation or receipt, is required.
Non-eligible items:
- Used or damaged products (unless the issue is due to a manufacturing defect).
- Items returned after the 30-day period.
- Custom or modified bikes and accessories.
2. How to Initiate a Return
To initiate a return, please contact us via:
- Email: info@talariabikeseurope.com
- Phone: +34 602 51 70 15
Please include:
- Your order number
- A reason for the return
- Clear photos of the item, if necessary
Once your return request is approved, we will provide detailed instructions, including the return address.
3. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a faulty or incorrect product.
- We recommend using a trackable shipping service or purchasing shipping insurance.
- Talaria Europa Bikes is not liable for items lost or damaged during return shipping.
4. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds: Refunds will be processed to your original payment method within 7-10 business days.
- Shipping fees: Original shipping costs are non-refundable, except for returns caused by our error (e.g., faulty or incorrect items).
- If your refund is delayed, please check with your bank or payment provider.
5. Damaged or Faulty Products
If your item arrives damaged or is faulty, please contact us immediately (within 48 hours) with:
- Photos of the damage or defect
- Your order number
We will assess the issue and either:
- Provide a replacement free of charge
- Offer a full refund if a replacement is unavailable
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at info@talariabikeseurope.com .
7. Warranty Claims
All Talaria e-bikes come with a 1 year warranty covering manufacturing defects.
8. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Talaria Bikes
Registration Number: 11752780
Email:info@talariabikeseurope.com
Phone: +34 602 51 70 15
Address: 54c Beresford Road, London, United Kingdom, N5 2HZ
Thank you for shopping with Talaria Europa Bikes. We are here to help and ensure you have the best experience with our products.